Refund Policy

We want you to love every sip. Because hyCane is a perishable food product, cans can't be returned once delivered — but we'll always make it right if something's wrong.

Damaged, short or not as described

If your order arrives damaged, incomplete, or not as described, email hello@hycane.co within 14 days of delivery with your order number and a photo. We'll replace the affected cans or refund you in full.

Refund timing

Approved refunds are issued to your original payment method within 5–10 working days.

Cancellations

If your order hasn't shipped yet, email us as soon as possible and we'll cancel and refund it. This does not affect your statutory rights.